Terms and Conditions

Deposits are nonrefundable but can be used as a credit note on another service with no expiry date. 

It is the clients duty of care to check all details provided on the quote, once deposit has been paid & acceptance of quote MADE BY J DESIGNS will take no responsibility for any errors over looked by the client such as size of goods, stock of goods and print finishes. 

 

DESIGN PROOF will be provided for you to check for errors or mistakes in layout, printing methods, colours, paper stock, finishing (e.g. edge painting) & order quantity that mentioned in your final quotation.

An electronic proof approval will be sent to you once the invoice has been paid. Proof service is free, however, if you wish to amend the design or specification after the second proof, $10 for each extra proof will apply. So please make sure your print ready artwork and specifications are final.

CANCELLATION, CHANGES & ERRORS

- AFTER YOUR ORDER IS APPROVED:

If your proof has been approved and you’d like to cancel, make a change or correct a customer error, you will be charged a change fee of $100 as long as your item has not already gone into production.

- AFTER YOUR ORDER IS IN PRODUCTION OR HAS BEEN PRINTED:

If your order has gone into production or has been printed and you’d like to cancel, make a change or correct a customer error, you will be charged in full to cancel /reprint the item.

 

RETURNS, REPRINTS & LIABILITIES

Claims for damages, defects or shortages must be submitted in writing within 10 business days after the delivery of receiving your order. In the event of a reprint, the original order must be returned in its entirety. There are no refunds under any circumstance.

 

PRINTING TURNAROUND

10 - 14 business days (estimate) plus delivery. Please note - this delivery timeframe ONLY begins once we have received FINAL proof approval from you - NOT the day of enquiry nor the initial proof. This time frame includes production and packing time. Additional options such as edge foiling, letter press or hot foil press MAY extend this time frame as these processes take longer to produce. If your job is urgent, we highly recommend you to confirm the final proof ASAP to prevent delays.

DELIVERY

While Made By J Designs makes every effort to get your order to you as soon as possible, this delivery time frame is in no way a promise or guarantee of delivery time. If there are any unforeseen delays or concerns with your order once posted (including the rare case of your order not arriving), 

MADE BY J DESIGNS is not liable as we have no control once it’s with the Postal Service. The shipping fee is strictly non-refundable.